Last Updated: October 11, 2025
At Akshanta, we believe shopping for handcrafted, luxurious apparel should be an experience as effortless as wearing it. We take pride in offering premium handmade Sarees, Dress Materials, and Clothing crafted from organic and natural fabrics such as Silk, Pure Silk, Cotton, and Kalamkari. While every Akshanta creation is quality-checked and carefully packaged, we understand that you may sometimes wish to return, replace, or cancel an order. This policy outlines our easy, transparent, and customer-friendly Return, Refund, and Cancellation process.
1. Easy Return Policy for Akshanta Customers
We want you to love what you wear. If you are not completely satisfied, Akshanta offers a 7-day return window from the date of delivery.
Eligibility for Returns
- Damaged or defective product received.
- Wrong item, color, or size delivered.
- Manufacturing fault or quality issue.
- Incomplete package or missing item.
Non-Returnable Items
- Custom-stitched or altered garments.
- Fabrics cut to custom measurement.
- Sarees with fall/pico work added.
- Sale or clearance items.
- Gift cards or vouchers.
2. Step-by-Step Return Process — Quick and Transparent
- Initiate: Email support@old.akshanta.com within 7 days of delivery, mentioning your Order ID and reason.
- Attach Proof: Include clear photos or videos showing the issue.
- Approval: Our team reviews within 48–72 hours and shares return instructions.
- Pick-Up / Self-Ship: We arrange pickup or advise self-shipping based on your location.
- Verification & Refund: Once received and verified, we issue your refund or replacement.
3. Refund Policy – Simple, Secure, and Hassle-Free
After receiving your return, refunds are processed through the original payment method.
| Payment Mode | Refund Method | Processing Time |
|---|---|---|
| Credit / Debit Card | Same card | 7–10 business days |
| UPI / Net Banking | Same account | 5–7 business days |
| COD Orders | Bank transfer / Store credit | 7–10 business days |
| Wallet / Gift Card | Akshanta Store Credit | 3–5 business days |
Note: Shipping, COD handling, and customization charges are non-refundable. Refund times depend on your payment provider.
4. Exchange Policy – Fast Replacement for Your Peace of Mind
If you love your product but need another size or color:
- Email us within 7 days of delivery.
- Specify the new variant required.
- Replacement dispatched once return verified.
- If unavailable, choose a refund or store credit.
5. Cancellation Policy – Modify or Cancel Orders Before Dispatch
Orders can be cancelled within 12 hours of placement or before dispatch.
- After dispatch, cancellation isn’t possible.
- Prepaid refunds are returned within 5–7 business days.
- Orders cancelled due to unavailability get a full refund automatically.
To cancel, email support@old.akshanta.com with subject “Cancel My Order”.
6. Damaged, Defective, or Missing Items Policy
If your order arrives damaged, defective, or incomplete, report it within 48 hours. Include photos of packaging and tags. Verified claims receive free replacement or refund.
7. International Orders – Return and Refund Policy
For global customers:
- Returns accepted only for defective or wrong items.
- Shipping/customs duties are non-refundable.
- Return shipping is customer-borne unless our error.
8. Important Notes and Exceptions
- Items must be unused, unwashed, with tags intact.
- Requests beyond 7 days are not accepted.
- Minor variations in handcrafted items are not defects.
9. Track Your Return, Refund, or Exchange
You’ll receive regular email updates: return approval, pickup schedule, warehouse receipt, and refund status. Contact us anytime for updates.
10. Customer Support and Grievance Redressal
Email: support@old.akshanta.com
Support Hours: Mon–Sat, 10:00 AM – 6:00 PM (IST)
Website: www.old.akshanta.com
11. Policy Updates and Future Modifications
Akshanta may revise this policy anytime. Updates will appear here with a new “Last Updated” date. Please review periodically.
Akshanta – Luxury You Can Trust, Service You Can Rely On
Thank you for shopping at Akshanta, where every fabric tells a story of craftsmanship, heritage, and sustainable luxury. Your satisfaction is our top priority — we strive to make your online experience seamless and delightful.
